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OFO Home > Online Courses > Asking for Help > Frequently Asked Questions
Frequently Asked Questions

Admissions & Registration

How do I obtain the official class rosters for my course?

What should I do if students who aren't on the official class roster are participating in my class?

  • Students must be properly registered. If a student attending class does not appear on your class
    roster after the first week of class, the student should be sent to the Registrar’s Office to resolve
    the problem. No student should attend your class unless registered (due to liability issues for the
    University).

What should I do if the official grade report does not show a student withdrawn from the course who should be?

How do Distance Learning students receive their ODU student ID?

  • Any Old Dominion University Synchronous Video Course student who is registered for one or more credit hours, may obtain a University ID card. The ID card provides Synchronous Video Course students with access to University-related services and facilities, and the initial ID is free. Replacement cards are $10 each. Interested students may obtain an ID application form from their Site Director. After the completed form has been returned to the Site Director and processed at the main campus, the ID card will be returned to the Site Director to issue.
  • For other Registration questions, view the ODU Registrar page
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Faculty Support Services

How do I get an ODU e-mail address?

How do I get a faculty ID?

How do I arrange for my students to complete an evaluation of me?

What workshops are available for professional development and how do I register for them?

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Library Services

How do I put a periodical on electronic reserve for my students?

Where can I find copyright information regarding course materials, duplication, etc.?

What should I do if I think one of my students has plagiarized?

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Distance Learning Student Support Services

Where and how do Distance Learning students purchase the textbooks for my course?

Who should I contact if I have a student in my course that needs special assistance?

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Distance Learning Technologies

If my streaming media files are not working properly, who should I contact for technical assistance?

I'm going to miss my course due to illness/business, etc. What should I do?

  • Class Cancellation or Delay:
      • For scheduled absences or delays, inform your Control Room Operator.
      • For unplanned cancellations or delays, please contact Master Control at (757) 683-3173 or mastercontrol@odu.edu.
      • If these notifications are given, Distance Learning will be notified and can then notify the sites.
  • I need to pre-tape my class. Who do I contact to set up a time?
    • Requesting a Course Taping:
      • If you cannot teach during one or more of your course sessions, but wish to pre-tape your lecture for showing during the regular course meeting time, you may do so.
      • Please contact please contact Master Control at (757) 683-3173 or mastercontrol@odu.edu for more information
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Distance Learning Testing

How do I submit my Distance Learning course exams to be sent to students at distance sites?

What should I do if one of my Distance Learning students needs special assistance taking an exam?

  • Disability Services will identify appropriate accommodations for the student and notify instructors via a Faculty Accommodation Letter. Instructors must provide the student with the accommodations listed in the letter.
  • Testing accommodations might include extended test time or a distraction-reduced setting.

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Distance Learning Course/Schedule Development

What is the procedure for establishing online office hours for my Distance Learning course?

What resources are available to help me design a new Distance Learning course?

Is compensation available for developing a Distance Learning course?

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